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At 100TK Shop, customer satisfaction is our top priority. If you receive a product that is damaged, defective, or incorrect, you can request a return or exchange within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the original invoice or proof of purchase. Upon receiving your returned product, our team will inspect it and process a full refund or send a replacement item within 3 to 5 business days. Please note that return shipping costs may apply unless the return is due to a mistake on our part or a damaged item. For any return requests or questions, please contact our support team at 01689796644 or email us at admin100tk@gmail.com.